I am a 20 year customer and I can say I have no bugs! They took my bug infested purchase 20 years ago and made it safe to live in again. Now I get quarterly treatments (which they remind me about thankfully) and have been bug free for 19.9 years now! Staff is courteous, efficient and always ready to help. I thought I had termites, called Tim all freaked out, he shows up an hour later and, well, they were mealy bugs but he came and saved me! Who else does that? Thanks for the great service.